jeeeta Privacy Policy

jeeeta processes your personal data on one or more of the following legal bases:

• Contractual necessity: Processing is required to fulfil our obligations under the Terms and Conditions that govern your account, including verifying your identity, processing deposits and withdrawals, and resolving disputes.
• Legal obligation: Processing is required to comply with applicable laws and regulations, including anti-money laundering (AML) requirements, know-your-customer (KYC) obligations, and any lawful requests from competent authorities.
• Legitimate interests: Processing is necessary for jeeeta's legitimate interests in operating a safe, fair, and commercially viable gaming platform, provided those interests are not overridden by your privacy rights.
• Consent: For certain processing activities, such as sending you promotional communications, we rely on your explicit consent, which you may withdraw at any time by contacting [email protected] or adjusting your account communication preferences.

jeeeta uses your personal data for the following specific purposes:

• To create, verify, and maintain your player account.
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, bank transfer, and card payment methods.
• To verify your age (minimum 21 years) and identity in compliance with our responsible gaming obligations.
• To deliver customer support and respond to queries, complaints, and formal disputes.
• To detect, investigate, and prevent fraud, money laundering, cheating, bonus abuse, and other prohibited activities.
• To personalise your experience on the Platform, including game recommendations and relevant promotional offers.
• To send you transactional communications (account confirmations, withdrawal notifications, security alerts).
• To send you marketing communications where you have consented to receive them.
• To comply with our legal and regulatory obligations, including record-keeping requirements.
• To analyse usage patterns and improve the Platform's features, performance, and content.

jeeeta does not sell your personal data. We may share your personal data with the following categories of recipients only to the extent necessary for the stated purpose:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard — solely to process your financial transactions.
• Game studios and technology providers: Including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — who may receive session data necessary to deliver their games and verify game outcomes.
• Identity verification services: Third-party KYC/AML verification partners engaged to verify the authenticity of identity documents submitted by players.
• IT and hosting providers: Cloud infrastructure and hosting partners who store and process Platform data on jeeeta's behalf under strict data processing agreements.
• Legal and regulatory authorities: Law enforcement agencies, courts, or regulatory bodies where disclosure is required by applicable law, court order, or lawful request.
• Professional advisors: Lawyers, accountants, and auditors acting in a professional capacity, subject to binding confidentiality obligations.

All third-party data processors engaged by jeeeta are required to implement appropriate technical and organisational security measures and to process personal data only in accordance with jeeeta's documented instructions.

jeeeta uses cookies and similar tracking technologies (including local storage, pixel tags, and session identifiers) to operate and improve the Platform. The categories of cookies we use include:

• Strictly necessary cookies: Required for the Platform to function correctly, including session authentication, security tokens, and load balancing. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings, last visited game category, and preferred payment method to improve your experience across sessions.
• Analytics cookies: Collect aggregated, anonymised data about how players use the Platform, which pages are most visited, and where users encounter errors, enabling us to improve performance and usability.
• Marketing cookies: Used only where you have given explicit consent, to deliver relevant promotional content tailored to your interests and gaming history.

You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies may affect the Platform's ability to function correctly. Disabling functional or analytics cookies will not prevent you from accessing the Platform but may reduce the quality of your experience.

jeeeta retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. Our general retention schedule is as follows:

• Account data: Retained for the duration of your account plus a minimum of five (5) years following account closure, to comply with AML and KYC record-keeping obligations.
• Transaction records: Retained for a minimum of seven (7) years from the date of the transaction in accordance with financial record-keeping requirements.
• Customer support records: Retained for three (3) years from the date of the last interaction, unless the matter involves an unresolved dispute or legal claim.
• Marketing consent records: Retained until you withdraw consent or for three (3) years following your last interaction with a marketing communication, whichever occurs first.
• Technical and usage logs: Retained for up to twelve (12) months for platform security and analytics purposes, then anonymised or deleted.

Where retention beyond these periods is required by a specific legal obligation, court order, or ongoing investigation, jeeeta will retain the relevant data until that obligation is discharged.

Subject to applicable law and certain limited exceptions, you have the following rights with respect to your personal data held by jeeeta:

• Right of access: You may request a copy of the personal data jeeeta holds about you at any time.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected and where no overriding legal obligation requires retention.
• Right to restriction: You may request that jeeeta restrict the processing of your personal data in certain circumstances, for example while the accuracy of the data is disputed.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to object: You may object to processing based on jeeeta's legitimate interests, including direct marketing, at any time.

To exercise any of the above rights, please contact our support team at [email protected] with the subject line "Privacy Rights Request". jeeeta will respond to all valid requests within thirty (30) calendar days of receipt. We may request proof of identity before processing any data access or deletion request.

jeeeta implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• Encryption of sensitive data fields (including payment identifiers and identity document references) at rest on our servers.
• Role-based access controls ensuring that only authorised personnel can access personal data, and only to the extent required by their role.
• Regular security assessments and penetration testing of Platform infrastructure.
• Incident response procedures to detect, contain, and notify affected parties of any data security breach in a timely manner.
• Two-factor authentication options available to all registered players to protect account access.

While jeeeta takes all reasonable precautions to protect your personal data, no method of electronic transmission or storage is completely immune to risk. jeeeta cannot provide an absolute guarantee of data security, and you acknowledge this inherent limitation by using the Platform.

The jeeeta Platform is strictly intended for adults aged 21 and above. jeeeta does not knowingly collect, store, or process personal data belonging to any individual under the age of 21. If jeeeta discovers or has reason to believe that a registered account belongs to an individual under 21, that account will be immediately suspended pending investigation and will be permanently closed if the age restriction is confirmed to have been breached.

If you are a parent or guardian and believe that a minor in your care has created an account or provided personal data to jeeeta without your knowledge, please contact us immediately at [email protected] so that we can take appropriate action, including deletion of any data collected from the minor.

jeeeta reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will publish the revised Policy on this page with an updated "Last Updated" date and, where the changes are significant, notify registered players by email or in-Platform notification prior to the changes taking effect.

Your continued use of the Platform following publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not accept the revised Policy, you must cease using the Platform and may request closure of your account by contacting [email protected].

If you have any questions, concerns, or complaints regarding this Privacy Policy or jeeeta's handling of your personal data, please contact us at:

• Email: [email protected] (plain text — not a clickable link)
• Subject line: "Privacy Enquiry" or "Privacy Complaint"
• Response time: jeeeta will acknowledge receipt within two (2) business days and provide a substantive response within thirty (30) calendar days.

jeeeta takes all privacy complaints seriously and will investigate each complaint thoroughly. Where we are unable to resolve your complaint to your satisfaction, you may have the right to escalate the matter to the relevant data protection authority in your jurisdiction.